Do you need an appointment, or can you just walk in?

Yes, all consultations require an appointment. Please contact us on 03 9500 0296 or via our website to book a consultation.

Do I need a referral?

Yes, you must obtain a referral before your appointment, either from your GP or specialist. A GP referral will be valid for 12 months unless otherwise specified. A Specialist referral is valid for 3 months.  A current referral enables you to obtain a Medicare rebate.  We cannot put your claim through to Medicare without a valid referral.

Do I need to have Private Health Insurance to make an appointment?

No, because consult visits cannot be claimed through your health fund.  Our practice can send your receipt online to Medicare at the end of your consultation, with your rebate paid directly from Medicare to your nominated bank account.

Do you bulk bill?

We do not bulk bill.

What should I bring to my appointment?

Current referral

Any relevant cardiac tests: Echocardiogram, stress echocardiogram and/or Holter reports

List of current medications

Medicare card

Private health fund details

Department of Veterans’ Affairs (DVA) card

I am an overseas visitor/do you accept private health insurance?

All patients are charged full fees for their visit. It is the patient’s responsibility to claim some of their fee back from their insurer.

Can you call me to let me know if my doctor is running late?

There are times when doctors may run late due to emergencies or other unforeseen circumstances. We encourage patients to phone and see how their doctor is running prior to coming in if waiting might be problematic, or if you live close by and it may be more convenient to wait at home.

How do I cancel or change my appointment.

Please call the rooms on 03 9500 0296 between the hours of 9.00am and 5.00pm Monday to Friday if you need to cancel or change an appointment. We ask that you advise us as soon as you know you have another commitment preferably with 24 hours advance notice.

What is the difference between an electrophysiologist and a cardiologist?

Electrophysiologists are cardiologists who have sub-specialised in the management of abnormal heart rhythms. As a result of their extensive training and experience working in this area, they have a high level of expertise dealing with heart rhythm problems. They can perform therapeutic procedures to control your abnormal heart rhythm such as ablations and implanting cardiac devices such as pacemakers and defibrillators. Electrophysiologists often work closely with your treating cardiologists, general practitioners and other doctors involved in your care.

Can my pacemaker be hacked when I am at home if I have remote monitoring?

No. Remote transmission is a one-way transmission of your data stored in your pacemaker. Your pacemaker function cannot be altered remotely.